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Citizens Advice Southampton

We provide free, confidential and impartial advice and campaign on big issues affecting people's lives.

People come to us with all sorts of issues. You may have money, benefit, housing or employment problems. You may be facing  a crisis, or just considering your options.

Our goal is to help everyone find a way forward, whatever problem they face.

We're an independent charity and part of the Citizens Advice network across England and Wales.

We value diversity, promote equality and challenge discrimination wherever we see it.

**Coronavirus Service update**

We recognise that people are experiencing increased difficulty during these unprecedented times and need our advice more than ever. We want to reassure you that we're committed to helping as many people as we can. Our team will do their very best to answer your telephone and email enquiries as quickly as possible. We would like to thank you for your patience if you experience a delay in getting help from us during this challenging time.

Citizens Advice Southampton

Contact us

Southampton Adviceline

0808 27 87 863 (Freephone)

Lines open 9.30am - 4pm (Answerphone available outside of business hours).

Help to Claim (Universal Credit) - We cannot offer face to face support to make Universal Credit claims at the moment but for more information how you can get help visit

Our advisers are answering as many calls as possible. However, if you prefer to find advice online, visit where you can find up to date information on a wide range of issues. Webchat is also available.

Get advice via email

Our location and opening times

Volunteer with us

Our highly trained volunteers come from all sorts of backgrounds and help with everything we do.

See the roles we're currently recruiting for.  Could you join them?

Our volunteer opportunities

Our Support

Thank you to all the supporters of our service.

southampton city council Money Advice Service Macmillan cancer support Multiple Sclerosis Society

Specialist Advice

  • MS Service
  • Residential Care
  • Debt service
  • Immigration
  • Homelessness Prevention
  • Macmillan

Get Advice


We use our clients' experience, stories and evidence to research and campaign for positive change locally and nationally.

Support our national campaigns

For Information about other support and advice services in Southampton visit.

Southampton Information Directory