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Citizens Advice Southampton

We provide free, confidential and impartial advice and campaign on big issues affecting people's lives.

People come to us with all sorts of issues. You may have money, benefit, housing or employment problems. You may be facing  a crisis, or just considering your options.

Our goal is to help everyone find a way forward, whatever problem they face.

We're an independent charity and part of the Citizens Advice network across England and Wales.

We value diversity, promote equality and challenge discrimination wherever we see it.

**Coronavirus Service update**

We recognise that people are experiencing increased difficulty during these unprecedented times and need our advice more than ever. We want to reassure you that while demand for our help has increased, and we have had to suspend our face to face services - we are committed to doing our very best to continue to help as many people as we can. Our staff and volunteers have done an incredible job to adapt to new ways of working in a very short time and are dealing with your telephone and e-mail enquiries as quickly as possible.

As we continue to mobilise more advisers to work remotely we will be able to increase the help available. We would like to thank you for your patience if you experience a delay in getting help from us while we continue to adapt to the changing situation.

Citizens Advice Southampton

Contact us

Southampton residents only:
023 8022 3659 9.30am-4.00pm Mon-Fri
We will take basic information and an advisor will call you back as soon as possible


03444 111306

Open Mon-Fri 9.00am-5.00pm

Calls to this service cost the same as calling 01 and 02 numbers.

Help to Claim (Universal Credit) - We cannot offer face to face support to make Universal Credit claims at the moment but for more information how you can get help visit

There are longer waiting times on Adviceline and Help to Claim lines at the moment. However advisers are doing their best to answer as many calls as possible - the website has lots of information and is updated as the situation changes.

Get advice via email

Our location and opening times

Volunteer with us

Our highly trained volunteers come from all sorts of backgrounds and help with everything we do.

See the roles we're currently recruiting for.  Could you join them?

Our volunteer opportunities

Our Support

Thank you to all the supporters of our service.

southampton city council Money Advice Service Macmillan cancer support Multiple Sclerosis Society

Specialist Advice

  • MS Service
  • Residential Care
  • Debt service
  • Immigration
  • Homelessness Prevention
  • Macmillan

Get Advice


We use our clients' experience, stories and evidence to research and campaign for positive change locally and nationally.

Support our national campaigns

For Information about other support and advice services in Southampton visit.

Southampton Information Directory