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Cookies Policy

Last updated: July 2026

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember your preferences and provide information about how visitors use the site.

How we use cookies

Citizens Advice Southampton uses cookies to:

  • Ensure the website functions correctly.
  • Remember your cookie consent preferences.
  • Improve website performance and user experience.
  • Understand how visitors use our website through anonymous statistics.
  • Support embedded third-party services where consent has been provided.

Types of cookies we use

We use the following categories of cookies:

  • Essential cookies – required for the website to operate safely and effectively.
  • Statistics cookies – help us understand how visitors interact with our website.
  • Marketing cookies – used by third-party services to provide relevant content and measure campaign effectiveness.

Managing your cookie preferences

You can manage or withdraw your consent at any time using the cookie settings button available on our website.

You may also control or delete cookies through your web browser settings. For more information visit:

  • https://www.allaboutcookies.org
  • https://www.aboutcookies.org

Cookies used on this website

The cookies used on our website are listed below and are grouped by category. This information is automatically updated through our cookie consent system to help ensure it remains accurate and up to date.
 

Essential

Essential cookies enable basic functions and are necessary for the proper function of the website.

NameDescriptionDuration
wpconsent_preferencesThis cookie is used to store the user's cookie consent preferences.30 days

Comments

These cookies are needed for adding comments on this website.

NameDescriptionDuration
comment_author_emailUsed to track the user across multiple sessions.Session
comment_author_urlUsed to track the user across multiple sessions.Session
comment_authorUsed to track the user across multiple sessions.Session

Statistics

Statistics cookies collect information anonymously. This information helps us understand how visitors use our website.

Google Analytics

Google Analytics is a powerful tool that tracks and analyzes website traffic for informed marketing decisions.

Learn more
NameDescriptionDuration
_gac_Contains information related to marketing campaigns of the user. These are shared with Google AdWords / Google Ads when the Google Ads and Google Analytics accounts are linked together.90 days
__utmaID used to identify users and sessions2 years after last activity
__utmtUsed to monitor number of Google Analytics server requests10 minutes
__utmbUsed to distinguish new sessions and visits. This cookie is set when the GA.js javascript library is loaded and there is no existing __utmb cookie. The cookie is updated every time data is sent to the Google Analytics server.30 minutes after last activity
__utmcUsed only with old Urchin versions of Google Analytics and not with GA.js. Was used to distinguish between new sessions and visits at the end of a session.End of session (browser)
__utmzContains information about the traffic source or campaign that directed user to the website. The cookie is set when the GA.js javascript is loaded and updated when data is sent to the Google Anaytics server6 months after last activity
__utmvContains custom information set by the web developer via the _setCustomVar method in Google Analytics. This cookie is updated every time new data is sent to the Google Analytics server.2 years after last activity
__utmxUsed to determine whether a user is included in an A / B or Multivariate test.18 months
_gaID used to identify users2 years
_galiUsed by Google Analytics to determine which links on a page are being clicked30 seconds
_ga_ID used to identify users2 years
_gidID used to identify users for 24 hours after last activity24 hours
_gatUsed to monitor number of Google Analytics server requests when using Google Tag Manager1 minute
 
Contact us

If you have any questions about our use of cookies, please contact:

Citizens Advice Southampton
14–15 Brunswick Place
Southampton SO15 2AQ
Phone: 0808 27 87 863