We are a friendly and supportive team who work incredibly hard to ensure the best outcome for our clients at all times.
Our ongoing training programmes will help to develop your skills and expertise and we provide good opportunities for you to further your career with Citizens Advice.
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Home and Well Adviser
The Role
As a Home and Well Adviser, you’ll be part of our friendly advice team, providing high-quality advice, support and practical interventions to patients and community members experiencing fuel poverty, financial hardship, or related wellbeing challenges. The role aims to improve health, wellbeing and financial resilience by identifying unmet needs, delivering tailored advice and support, facilitating access to financial assistance and essential services, and working collaboratively with healthcare professionals and partner organisations to address the wider determinants of health.
The Home & Well Adviser will support individuals to maximise income, manage debt, access energy-related support, reduce household costs, and connect with appropriate statutory and voluntary sector services, helping to prevent crises and promote long-term independence and wellbeing.
About you
You’ll be empathetic and practical with strong communication and organisational skills, confident supporting clients by phone, email and face to face. You’ll be able to manage your own workload, work effectively with colleagues and volunteers, and use IT to record outcomes and demonstrate impact.
Knowledge of social, health or fuel poverty issues would be an advantage, but we also value transferable skills. If you don’t meet every point in the person specification but think you’d be a great fit, we’d still love to hear from you.
Please see the job pack for all essential and desirable criteria.
Hours: 22.5 to 37.5 per week
Salary: £27,638.55 to £28,352.68 FTE depending on experience
Location: Initially office based with the possibility of hybrid working on completion of probation. Also providing advice from various outreaches across the city, including at Southampton General Hospital.
Closing Date: Monday 12th October at 9am
For further details, download the Job Pack.
How to Apply
- Please submit your CV and a covering letter outlining how you fit the person specification. Send your application to us via email: vacancies@sotoncab.org.uk.
- Please also complete and submit our diversity monitoring form with your application.
- Please ensure you meet the closing date as applications received after the closing date will not be considered.
MaPS Debt Adviser
The Role
As a MaPS Debt Adviser, you’ll be part of our friendly advice team, helping people experiencing financial difficulty to find a way forward. You’ll carry out comprehensive debt assessments, provide high-quality debt advice and casework, help clients maximise their income and support them to identify sustainable debt solutions.
You’ll work with people whose circumstances may be complex or urgent, adapting your approach to their needs. Advice will be delivered face-to-face, by telephone and through digital channels.
You’ll work within Citizens Advice quality standards, FCA requirements and the expectations of the Money and Pensions Service Debt Advice Project.
This role would suit someone who is empathetic, curious, organised and motivated by making a practical difference to people’s lives.
Hours: Ideally 37.5 hours per week, but will consider part time (at least 30 hours)
Contract: Fixed term to 31st March 2028, may be extended in line with funding
Salary: £28,561.92 to £30,445.09 FTE (depending on experience)
Location: Initially office based with the possibility of hybrid working on completion of probation.
Closing Date: Monday 12th October at 9am
For further details, download the Job Pack.
How to Apply
- Please submit your CV and a covering letter outlining how you fit the person specification. Send your application to us via email: vacancies@sotoncab.org.uk.
- Please also complete and submit our diversity monitoring form with your application.
- Please ensure you meet the closing date as applications received after the closing date will not be considered.