Find advice online

The Citizens Advice website has comprehensive help about many common issues:

Here's how you can contact us for advice


Advice Line

Our main Advice Line telephone number. Calls are free.
0808 27 87 863
Lines open 9.30am to 4pm (Answerphone available outside of these times).

Admin Line

For existing clients.
023 8022 3659
Monday to Friday, 9.30am to 4.30pm

Universal Credit Help To Claim

National advice line for help with Universal Credit claims.
0800 144 8 444
Monday to Friday, 8am to 6pm


Email Us

You can get help by email.
Go to the email form

Online Advice

The national Citizens Advice website contains advice guides covering hundreds of different topics related to debt, housing, welfare benefits, employment, consumer rights, immigration and many more.

Live Chat

National Citizens Advice runs a live chat service at the following links
Live chat (debt problems)
Mon-Fri 8am - 7pm
Live chat (anything else)
Mon-Fri 9am - 5pm

Referral Form

(For professionals only)
Go to the professionals referral form

Video Advice Hub

We operate two video advice hubs at Central Library and Shirley Library.

Opening times can be found below. Due to the nature of this service opening times can
change at short notice. Please check back here regularly.

DateShirley LibraryWoolston Library
Thu 7 Dec 202310:00 to 12:00-
Fri 8 Dec 2023-10:00 to 12:00
Thu 14 Dec 202310:00 to 12:00-
Fri 15 Dec 2023-10:00 to 12:00