Whatever your situation, we’re here to help with free, independent advice – always given without judgment.
By Telephone
Advice Line
Our main Advice Line telephone number. Calls are free.0808 27 87 863
Lines open 9.30am to 4pm (Answerphone available outside of these times).
We can access an interpreter if English is not your first language.
Admin Line
For existing clients.023 8022 3659
Monday to Friday, 9.30am to 4.30pm
Universal Credit Help To Claim
National advice line for help with Universal Credit claims.0800 144 8 444
Monday to Friday, 8am to 6pm
Online
The national Citizens Advice website contains advice guides covering hundreds of different topics related to debt, housing, welfare benefits, employment, consumer rights, immigration and many more.
Live Chat
National Citizens Advice runs a live chat service at the following linksLive chat (debt problems)
Mon-Fri 8am – 7pmLive chat (anything else)
Mon-Fri 9am – 5pm
In Person
Our walk in face-to-face advice hubs are available at the following locations:
Central Library – Wednesdays – 10am – 1pm
Shirley Library– Thursdays – 10am -1pm
Woolston Library – Friday – 10am – 1pm
No appointment necessary. Sessions are for initial advice, on a first-come, first-served basis.
Accessibility
We’re committed to making our service accessible to everyone. If you’re unable to contact us by phone or attend one of our library sessions due to a disability or access need, please click here.