Whatever your situation, we’re here to help with free, independent advice – always given without judgment.
By Telephone
Advice Line
We can access an interpreter if English is not your first language.
Universal Credit Help To Claim
Online
The national Citizens Advice website contains advice guides covering hundreds of different topics related to debt, housing, welfare benefits, employment, consumer rights, immigration and many more.
Live Chat
In Person
Our walk in face-to-face advice hubs are available at the following locations:
Central Library – Wednesdays – 10am – 1pm
Shirley Library– Thursdays – 10am -1pm
Woolston Library – Friday – 10am – 1pm
No appointment necessary. Sessions are for initial advice and operate on a first-come, first-served basis. Our sessions can be very busy and the number of people we can see is limited. If we reach capacity, we may need to ask you to return to another session or contact us another way. If you arrive towards the end of a session, we may not be able to see you that day.