Find advice online

The Citizens Advice website has comprehensive help about many common issues:

Here's how you can contact us for advice


Advice Line

Our main Advice Line telephone number. Calls are free.
0808 27 87 863
Lines open 9.30am to 4pm (Answerphone available outside of these times).
We can access an interpreter if English is not your first language.

Admin Line

For existing clients.
023 8022 3659
Monday to Friday, 9.30am to 4.30pm

Universal Credit Help To Claim

National advice line for help with Universal Credit claims.
0800 144 8 444
Monday to Friday, 8am to 6pm


We can only accept requests for advice by email for the following situations - please select the appropriate form. If you don't fall into one of these categories, please use our telephone helpline or online resources instead.


You can get help by email for evictions, bailiffs, and food/fuel vouchers.


You can get help by email with debt problems.

Disabled / deaf clients

If you can't use the telephone due to a disability.

Referral Form

(For professionals only)
Go to the referral form


Online Advice

The national Citizens Advice website contains advice guides covering hundreds of different topics related to debt, housing, welfare benefits, employment, consumer rights, immigration and many more.

Live Chat

National Citizens Advice runs a live chat service at the following links
Live chat (debt problems)
Mon-Fri 8am - 7pm
Live chat (anything else)
Mon-Fri 9am - 5pm

Video Advice Hub

We operate two video advice hubs at Shirley and Woolston Library

Opening times can be found below. Due to the nature of this service opening times can
change at short notice. Please check back here regularly.

Thursday - Shirley Library between 10 am and 12 noon

Friday - Woolston Library between 10 am and 12 noon

Please note these sessions are often very busy.