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  • About us
    • How we help
    • Our Team
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    • History
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    • Feedback
  • Our Impact
  • Our Projects
    • Unpaid Carers Support
    • Crisis and Resilience Fund
    • Support for Ukranians
    • Money Worries
    • Living With Cancer
    • Living with Multiple Sclerosis
  • News
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Type of Document: Our Impact

24/25 Impact Report

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What our clients say...

Thank you for taking the time to listen, it is quite hard sharing your feelings with someone and you don’t know where to go and what to do, but knowing someone is listening helps.

My advisor was so kind, approachable, friendly and understanding. [She] helped me see it wasn’t the end of the world and it could be sorted out. [She] helped me go from the depth of despair to feeling relieved and content. Thank you seems so inadequate for everything [she] did for me.

Hello! I would like to express my gratitude to the Homes for Ukraine team and their colleagues at Citizens Advice Southampton who are supporting Ukrainians. Thank you for your help in finding housing and providing household appliances and furniture. Thank you for your attention and care!

Thank you so much for your help today, I am really glad I reached out to Citizens Advice Southampton. I wasn’t aware of any of the support that we would be entitled to and I am really grateful for your advice today. Thanks, I really appreciate it.

Please thank Hilary on my behalf for [her] assistance, patience and kindness in helping me to apply for Universal Credit. [She] is such a lovely and friendly person, which helps tremendously in my current state of mind of uncertainty and stress dealing with all that is going on.

You have lifted a weight from my shoulders I didn’t even know which way to turn. It feels so good having someone who knows what they are talking about fighting in my corner even if we are not successful. I’m so grateful. You are an angel I don’t know how I would have got through this without you, thank you.

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Citizens Advice Southampton is an operating name of Southampton Citizens Advice Bureau, a company limited by guarantee: registered in England, number 04391330.

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