Household Support Fund

Documents: On a payslip, P60, letter from the Department for Work and Pensions (DWP). Online: In your personal tax account or the HMRC app, or your Universal Credit Journal. Biometric residence permit (BRP): On the back of your BRP
We will make TWO attempts to contact you from 02382 000652
A pre-payment meter means you pay for your gas or electricity before you use it, like a pay-as-you-go phone.
Due to a high number of applications we are receiving its taking longer than usual for us to contact residents. We will attempt to contact you twice calling from 02382 000652. If we are not able to contact you your application will not be processed We are committed to providing a safe and respectful environment for everyone. Please treat our volunteers and staff with respect. Any form of rudeness or abusive behaviour will not be tolerated By submitting this form, you consent to the collection, processing, and sharing of your information to assess your eligibility for the Household Support Fund. We will need to collect some basic personal information from you, such as your full name, address, date of birth, contact number. We may also need information about everyone living in your household. We may ask you to provide photographic ID, bank statements, and proof of benefit entitlement to support your application. In some cases, we may need to share your information with other organisations to verify your circumstances or to provide you with additional support. These organisations include Southampton City Council, and other charities. We will only share information relevant to your application and with your explicit consent.

The Household Support Fund has now closed.

All applications submitted before the closing date will be processed over the next couple of weeks.

If you have any queries about an existing application, please call 02382 000 652. Our phone lines are open Monday to Friday, 10am–12pm.

Please note that the Household Support Fund is not an emergency fund and is not designed to provide same-day or next-day support. If you need urgent assistance, our phone line remains open and our team will do their best to help.

If you are currently without gas or electricity, we recommend contacting your energy supplier directly in the first instance, as they may be able to offer immediate support.

As the fund is now closed to new applications, please contact Citizens Advice through our usual channels for any advice or support queries.