Meet the team
I have over 25 years' experience of working in charity sector and have been Citizens Advice Southampton's Chief Officer since 2015, having worked previously for Action Hampshire and The Prince's Trust in London. I am also a trustee for a small local charity providing bereavement support to children, young people and their families.
I believe advice services are at the frontline in tackling social, economic and health inequalities; vital to ensure ordinary people are treated fairly and their rights protected in an increasingly complex and impersonal society.
I am incredibly proud to support a dedicated team of citizens that dedicate time, care and expertise to helping their fellow citizens - seeing the difference they make to people's lives in my home city is an extraordinary privilege.
Sarah joined Advice in Southampton in 2019, taking on the newly created role of Project Coordinator.
She has over 15 years' experience in the voluntary sector, including 6 years with various Citizens Advice
offices and a secondment to National Citizens Advice as a debt specialist. She previously worked for
Solent Mind as a frontline Advice, Information and Guidance worker, and in a mental health inpatient
unit; prior to this her background is in science and communications.
As a former adviser and mental health worker Sarah brings a unique perspective to her current role, ensuring that the client is at the heart of the Partnership’s plans and objectives. Sarah also volunteers for the Cranfield Trust, offering support to other charities to improve their data management and impact reporting processes, and runs her own business as a semi-professional artist. She is passionate about supporting the most disadvantaged in our society, reducing inequality and challenging discrimination, and is proud to work with a fantastic team of staff and volunteers who share those goals.
Volunteer recruitment coordinator / euss project administrator
Graduating from the University of Exeter in 2020, Tom came on as the Volunteer Recruitment Coordinator for Citizens Advice Southampton at the end of that year. Taking his experience from running societies at university and working with the student union, he now builds on that in his role recruiting new volunteers to join our fantastic team here at Citizens Advice Southampton.
In addition to this, Tom also works as the EUSS Project Administrator for the team, supporting our brilliant Immigration Advisors, and ensuring that vulnerable people receive the support they need to apply for the EU Settlement Scheme and stay in the UK following Brexit.
Administration and Operations Officer
Jenni Hayter is our Office Manager. She has been with us for just over two and a half years, and is responsible for making sure the office runs smoothly and efficiently.