We are looking for a General Adviser/Trainee Advice Session Supervisor

Hours: Between 20-30 hours per week

Salary: up to £25,000 per year FTE before deductions depending on experience

Contract type: Permanent

Location: Primarily office based at Citizens Advice Southampton and outreaches around the city.

Citizens Advice Southampton is a local charity providing free, independent, confidential and impartial advice to over 7,000 people in Southampton every year on any problems they might face.

We are an equal opportunities employer and encourage applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.  

The Role

Citizens Advice Southampton is an essential and much needed Charity integrated into the city of Southampton. We make a real difference to our clients.

Working as part of our advice team, the Generalist Adviser/Trainee Advice Session Supervisor will assist the Supervisor on duty to support volunteers and other staff delivering the general advice service. The Generalist Adviser/Trainee Advice Session Supervisor will be under the immediate direction of the Supervisor on duty to ensure the smooth running of the service for clients. 

About You

You will have excellent communication skills and be able to keep calm in busy situations. You will ideally have two years of recent experience of giving advice (or be able to demonstrate equivalent experience), be non-judgemental and willing to work within the aims, principles and policies of the Citizens Advice service.

About Us

This role is an opportunity to make a difference at a time when our services have never been needed more. You will share our passion for providing an excellent service for those in need.

Citizens Advice Southampton is a dedicated and friendly team of paid staff and volunteers. We value our team enormously, and paid staff can expect an environment in which they have opportunities to develop themselves whilst supporting others.

We offer a generous holiday allowance and other benefits including NEST pension, Cycle to Work Scheme, and an outstanding Employee Assistance Programme which includes a GP helpline.

How to Apply

Please download our Job Pack and Diversity Monitoring form below!

Applications are by email, with a CV and covering letter to evint@sotoncab.org.uk. The covering letter should state why you are suitable for the role, and closely refer to the person specification in the job pack. Please also complete and return the Diversity Monitoring Form from our website along with your application.

Closing date for applications is 9am Thursday 2^nd January 2025, with interviews expected to be held the following week.

Citizens Advice Southampton reserves the right to interview and appoint early should a suitable candidate be found before the closing date.