Mental Health Caseworker
Citizens Advice Southampton is looking for a new Mental Health Caseworker
Hours: 22.5 hours per week
Salary £23-25,000 FTE, depending on experience (based on a full time week of 37.5
Contract type: Fixed term currently funded for one year, but may be extended in line
Location: The role will be partly office/home-based, but will also involve regular
advice delivery within the mental health inpatient wards at Antelope House,
Citizens Advice Southampton is a vital, local charity providing free, independent, confidential
and impartial advice to over 7,000 people in Southampton every year on any problems they
We are an equal opportunities employer and encourage applications from all applicants who
meet the person specification irrespective of sex, gender reassignment, marriage or civil
partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age,
The aim of this project is to remove barriers to mental health recovery and/or risk factors for
future poor mental health, by addressing underlying issues with debt/finance, housing,
employment, relationships and so on. The Mental Health Project Caseworker will deliver
advice to people with mental health issues, on these areas (which are core advice areas for
This role is subject to an enhanced DBS check.
You’ll need to be a strong communicator with a good understanding of the core social welfare
enquiry areas of welfare benefits, money advice, housing, employment, family and
immigration. You will have experience of supporting people with mental health conditions, and
the empathy and motivation to provide expert advice to people experiencing mental ill health.
The successful applicant will be required to travel across the City, therefore appropriate
transport (which may include active travel or public transport, by agreement) is a requirement
for the role. Travel expenses will be reimbursed.
This role is an excellent opportunity for you to develop your skills and career – and make a
difference at a time when our help has never been needed more.
Citizens Advice Southampton is a friendly and dedicated team of paid staff and volunteers.
We value our team enormously, and paid staff can expect an environment in which they have
opportunities to develop themselves whilst supporting others. We offer a salary which is
competitive in the charity sector, as well as a generous holiday allowance and other benefits
including a NEST pension scheme and an outstanding Employee Assistance Programme
including a GP helpline.
How to Apply
Visit our vacancies page on our website at
Please click HERE for the Job Pack
Please also complete our Diversity Monitoring form if you apply for the role.
Closing date for applications is 5pm Thursday 30th November, with interviews expected to
be held Friday 15th December
Citizens Advice Southampton are an equal opportunities employer and encourage applications from all who meet the above specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.