Our current job opportunities:
Advice Session Supervisor incorporating Quality of Advice Case-checking
21 hours per week
Salary: £19 500 - £21 450 FTE, depending on experience.
Citizens Advice Southampton is a busy advice service situated in the heart of the City operating from our office in Kings Park Road, with a high footfall weekday “drop-in” service in Southampton Central Library.
We are seeking enthusiastic candidates looking to join a highly experienced and friendly supervision team who are committed to delivering an excellent service for clients. You will have proven capability in providing high quality supervision for our growing number of volunteer advisers drawn from diverse backgrounds. You will share responsibility for the day to day delivery of our advice and information service, both at our main office and at the library, as well as supporting our quality assurance process.
The successful candidate will also play a key role in monitoring the case records to ensure they meet quality of advice standards. Experience in key advice areas is essential for this task.
The successful candidate will be able to demonstrate:
- Current experience in advice delivery
- Excellent communication skills
- Experience of supporting and supervising other workers
- Enthusiasm and commitment to the delivery of high quality advice services
- Ability to accommodate and respond to change positively
Application forms and full Job description and Person Specification available by email: firstname.lastname@example.org
If you wish to have an informal discussion about the role please contact Liz Donegan, Chief Officer on 023 8022 3659
Closing time/date for applications: 09.00 on Tuesday May 2nd 2017
Interviews scheduled to take place on Wednesday 10th May 2017