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Please refer to our privacy policy.

Contact and Data Retention Policy

Citizens Advice may want to contact you at a later date to ask for you feedback on the service we provide. Sometimes we use a trusted research organisation to help us do that. We need your permission to share your contact details with them. We may also share some high level information to make sure we are hearing from different groups. We only share what is absolutely necessary.

In order to help you with your enquiry effectively we need to store information about you. We also need your explicit consent to use some information including your ethnicity and health conditions. The information you have provided will be recorded securely into our system and will not be shared with anyone without your consent and/or where it is required to do so by law. See our Privacy Policy for more information on how we treat your information, and how to withdraw your consent.